Updated on: December 30, 2024

At Ragasiya, we strive to ensure your satisfaction with our products. This Cancellation and Return Policy outlines the terms and conditions for cancellations, returns, and refunds of purchases made through our website. By placing an order, you agree to this policy.

Please read this Policy carefully.

1. Cancellation Policy: 

We do not support order cancellations once an order has been placed. Please ensure your order details are accurate before completing the purchase.

2. Refund Policy

Eligibility for Returns: 

• Returns or exchanges are accepted only if the product is defective, damaged, or incorrect.
• The return request must be made within 5 days of delivery.
• Products must be unused, in their original packaging.
• A package opening video without any cuts is mandatory to claim any damage. Failure to provide this video will void the claim.

Non-Returnable Items: 

• Items marked as “Final Sale” or “Non-Returnable.”
• Products that show signs of use, wear, or damage caused by the customer.

How to Initiate a Return:

• Contact us to initiate a return.
• Provide your order number, the reason for the return, and photographs of the product (if applicable).
• Once your return request is approved, we will provide instructions on how to send the product back to us.

3. Refund Policy:

• Refunds will be initiated after the returned product has been inspected and approved by our team.
• Refunds will be credited to the original payment method within 10 business days.
• Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect product).

4. Exchange Policy: 

• Exchanges are accepted only for defective or damaged items.
• Contact us within 5 days of delivery to request an exchange.
• A package opening video without any cuts is mandatory to claim any damage and request an exchange. Failure to provide this video will void the claim.
• The replacement item will be shipped after we receive and inspect the returned item.
• If the requested item is unavailable or out of stock, a refund will be initiated.

5. Contact Us:

If you have any questions or need further assistance with returns or refunds, please contact us.

Thank you for trusting Ragasiya with your personal information. We are are committed to provide you with an exceptional shopping experience.